2.0 : Getting Support
The Support Team is here to help you from Monday through Friday 9AM to 6PM Eastern time.The Support Team is here to help you with technical issues, arising from normal usage of the S-Web system. Unfortunately, we cannot help with content-related issues.
BEFORE contacting support, please make note of the time of day and the severity of your request - this will assist you in deciding the best contact method to use.
Support Desk Hours of Operation:9AM - 6PM Eastern; Monday through FridayFor NORMAL support requests, whether in/out of business hours:Via Email: LOLv3Help@threespot.com
Via Web: Support Request form
Via Phone: 202.280.1508For URGENT, after-hours requests ONLY:Via Email:
seiu24@threespot.com URGENT issues are defined as those involving a TOTAL work stoppage on your site, during a time of urgent need. For example, if you are working in your site after-hours, while creating a time-sensitive press release and you experience a system failure - please send an email to the aftet-hours support email address.
It is NOT an urgent issue if your site is working, as designed, but you simply cannot get an article to display properly, or there is some other non-critical issue causing a stoppage.
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