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Tips, How To & Commentary

Tips & Tricks, Case Studies, Commentary, Editorials and other info from the Support team.

UPDATE on Firefox 3 & SWEB

As some of you may have seen, the upgrade to Firefox 3 is now being made automatically available to users of version 2.0.0.16 (and prior). Because of this, we're expecting to see a surge in the number of SWEB Admins making the switch to this latest version.

Unfortunately, we have not yet finalized the process of certifying all SWEB Administrative functions for use with this upgraded browser platform. The certification process to identify and resolve any new bugs introduced by this browser upgrade is currently underway, but the process needs to be comprehensive and will take some time to complete.

Should you upgrade to Firefox 3 and find yourself unable to complete certain tasks, we ask that you report them to us immediately. This will assist us in identifying items that require further examination.

In order to work-around, and/or avoid the problems, we can only offer two choices:

1. Continue using Firefox 3, switching to Internet Explorer for any functions that appear problematic/broken within Firefox 3.

If you go down this path, we ask that you report any anomalies that you come across while using Firefox 3 - this will help us identify any other issues that we may not be aware of already.


2. Downgrade to Firefox 2.0.0.16, which is the most current version of the browser which is fully supported within SWEB.

Mozilla (the folks behind FF) has posted instructions on doing this here:
< http://support.mozilla.com/en-US/kb/Installing+a+
previous+version+of+Firefox>


  If you do choose to downgrade - be sure to set your options within Firefox to NOT automatically check for updates to the browser; otherwise, your software will auto-update itself to version 3 again.


Please feel free to send any questions, or concerns regarding this process to LOLv3Help@threespot.com.

 

Posted by: Threespot Support on 9/4/2008 at 9:49:00 AM

How-toSupport Comment

Comments

sarah schneider

Monday, September 08, 2008 7:04:19 PM

what do you suggest for mac-users? sweb is not supported in safari, and ie is no longer upgraded for mac. how long do you expect the certification process to take? can you publish a list of known bugs in firefox 3 so we can make an informed decision about downgrading?

Joan at SEIU 503

Thursday, September 04, 2008 7:18:59 PM

I have a number of comments on both IE and FF. Right now I'm on a short deadline but will post these asap. I find both browsers have problems and I continually switch back and forth.

FF3 is better than IE but IE is necessary for some functions - such as inserting photos.

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