One of the issues that we see quite often here on the SWEB Support Desk, is the issue of an RSS feed stalling, or, ceasing to update beyond a certain date. If you've had this happen to you, here's what's going on and, more importantly, what you can do to fix the issue.
When you create an RSS feed inside SWEB, the system conducts a verification process, in which it connects to the RSS source you've supplied and verifies that the source exists and that there is *valid* content at the location. The status of this verification process is shown in the SWEB back-endby the "pending/verified" indicator, to the right of each feed in yourRSS listing.
Please note that *valid* content does NOT merely mean that the feed can be accessed and it shows content - but that the feed has been
tested by the SWEB RSS Processor
and has been verified to conform to current RSS standards.
When the SWEB RSS Processor encounters errors in the RSS stream, it will, briefly, ignore the content in that particular feed. Once the error condition within the feed has been corrected, the feed will again start to update.
Every so often, the errors in some RSS feeds will persist. When this happens, the SWEB RSS Processor will see this feed as invalid and, at some point, will completely cease any further updates from the problematic feed. When a feed reaches this point, the feed will stay "stalled" until we take some action...
To solve this problem, all we need to do is to simply re-save the RSS feed, as if we were just creating it for the first time.
1. Go to "Manage > Content > RSS".
2. Open the feed that appears to be stalled (click the "title" of the feed - not the URL)
3. Select "SAVE" at the bottom
This process will force the SWEB RSS Processor to re-verify the feed. As soon as the feed passes validation, the system will begin to update the feed content again.